FAQ

 What is your return policy?

We have a hassle-free return policy that allows you to return any unused items within 14 days of purchase. Please ensure that the items are in their original condition with tags attached for a smooth return process. Refer to our Shipping, Returns and Refunds page for more details.

How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking link to monitor the status of your delivery. 

Can I cancel or modify my order after it has been placed?

We aim to process orders as quickly as possible, but if you need to cancel or modify your order, please reach out to our customer service team immediately. We will do our best to accommodate your request if the order has not yet been shipped.

What payment methods do you accept?

We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways. Your personal and financial information is encrypted and protected for a secure and seamless transaction.

How can I contact your customer support team?

You can easily reach our customer support team by email at info@zivuri.co.uk or through our Contact Us page. Our dedicated team is available to assist you with any inquiries, concerns, or feedback you may have.

Are your products ethically sourced and sustainable?

We are committed to ethical and sustainable practices, and we strive to partner with suppliers who share our values. Our goal is to provide high-quality products while minimizing our environmental footprint. 

Do you offer any discounts or promotions?

Yes, we regularly offer promotions, discounts, and special offers to our valued customers. Stay updated by subscribing to our newsletter and following us on social media to be the first to know about our latest deals and exclusive offers.