Vault Ts & Cs

Vault Scratch Code Competition – Terms & Conditions (UK)

1. Promoter
The promoter is Zivuri 
Contact: info@zivuri.co.uk

2. The Promotion
The Promotion is called “Vault”.

3. Eligibility
3.1 The Promotion is open to UK residents aged 18+.
3.2 Excludes employees, agents, and anyone professionally connected with the Promotion.
3.3 Internet access and a device capable of accessing the website are required.

4. Promotion Period
4.1 The Promotion opens on 1/3/26 and closes at 12:00 UK time on 1/5/26.
4.2 Entries (code checks) attempted outside the Promotion Period may be void.

5. How to take part (Scratch & check)
5.1 When a customer purchases a product from Zivuri, they will receive a leaflet in their delivery containing a scratch area. Once scratched, the Leaflet reveals a unique Vault Code.
5.2 To participate, the customer must enter the Vault Code on the Vault page and follow the on-screen instructions.
5.3 The customer will receive an email which will display whether the code is a winner or not a winner.

6. Important rules about Vault Codes
6.1 One check per code. Each Vault Code may be checked/entered once only.
6.2 Vault Codes are single-use and become invalid after being checked/entered (whether winning or not).
6.3 Vault Codes have no cash value unless confirmed as a winning code through the official website result.
6.4 You must keep your Leaflet safe. We are not responsible for lost, stolen, destroyed, or damaged Leaflets or codes.
6.5 We may refuse or invalidate any code check/entry where we reasonably suspect: code harvesting, brute-force attempts, automated/bot activity, tampering, fraud, or misuse.

7. The Prize
7.1 The prize is £100.00
7.2 Number of prizes: the total number of prizes available is limited to the number of winning Vault Codes produced and distributed during the Promotion Period.
7.3 The Prize is non-transferable and non-exchangeable. No alternatives unless we decide otherwise in exceptional circumstances.

8. Winner verification (proof of purchase / validity)
8.1 If the website indicates a winning result, the participant must follow the instructions shown to claim.
8.2 We reserve the right to verify winners, including requesting one or more of the following:

  • a clear photo of the Leaflet showing the winning Vault Code;

  • order details (e.g., name/email used at checkout, order number, delivery postcode); and/or

  • any other information reasonably required to confirm eligibility and that the Leaflet/code originated from a genuine Zivuri order.
    8.3 If a participant cannot satisfy verification within 7 days of request, we may withhold the Prize and treat the claim as invalid.

9. Prize payment / delivery
9.1 The Prize will be paid by bank transfer or PayPal to the verified winner within 14 days of successful verification.
9.2 The Promoter is not responsible for delays caused by incorrect payment details provided by the winner.

10. Shared codes and “first valid claim”
10.1 Vault Codes should be treated like cash. If a Vault Code is shared, copied, or accessed by someone else, the Prize (if any) will be awarded to the first person who successfully submits and verifies a valid winning code, subject to these Terms.
10.2 We are not responsible for disputes where a code has been shared, copied, guessed, stolen, or used without the original recipient’s permission.

11. Website availability
We are not responsible for entries/claims that fail due to network issues, device compatibility, website downtime, or other technical problems outside our reasonable control.

12. Publicity
We may ask for the winner’s first name and hometowm (or similar) for promotional purposes. Winners may decline publicity requests.

13. Data protection
Personal data submitted as part of the Promotion will be used to administer the Promotion (including verification and payment) and handled in line with our Privacy Policy.

14. General
14.1 We may cancel, suspend, or amend the Promotion if required due to circumstances beyond our reasonable control, fraud, or technical failure, and we will act fairly and transparently.
14.2 Our decision is final in all matters relating to the Promotion, subject to applicable law.
14.3 These Terms are governed by the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction.